You & Your Bike Are Welcome Here
If you know or think your bike needs service, we want you to bring it to us whether you ride it, drive it, or walk it to our front door because when diagnosing the needs of your bike, we need to see it in person. Before you stop by for service, please read below about how we schedule repairs. This will allow us to better serve you and the needs of your bike!
How We Work
Managing expectations is paramount to quality service, so here’s what you should know when coming to us with your bike:
Please begin by filling out and submitting our service request form. Next, one of our service technicians will reach out to you within 24-48 hrs to schedule an appointment and coordinate a drop-off time. Unless otherwise specified, we will ask you to drop your bike off at least 3-5 days before your appointment in order to make sure we have all the necessary parts to complete the service.
*Please do not bring your bike without an appointment, as we may not have room for you to leave it with us.*
After your scheduled drop-off, we will promptly write up a detailed estimate and send you a copy for confirmation before beginning any service. Instead of “tune-up” packages, we do a thorough inspection of each bike and will only repair or replace what needs to be addressed. It’s an à la carte approach so that we will not charge you for more than what actually needs to be done.
When we have your bike in the shop, we treat it like our own. Our service team has decades of experience, which will ensure that you are satisfied with the condition in which your bike returns to you. We ride our bikes just about every day, and we want you to have that same confidence that you can count on yours.
*Labor charges do not include parts
We are in good standing with the brands that we carry, and have a good relationship with many of them. Both parties want to ensure that your bike is in proper working order for as long as the company can guarantee.
We will submit warranty inquiries for bikes/products that we carry and serve as the liaison between you and the company. Should the case be deemed not warrantable, you will be financially responsible for replacement parts and labor. For products not purchased from Angry Catfish, the warranty process will incur a submission fee (discussed upon receipt) and include any necessary shipping charges to and from the company. You must also provide proof of purchase.
Love Your Bike Everyday
If you ride often (and we hope you do), you'll need a few basic supplies at home to keep your bike rolling along smoothly. We have an excellent selection of lubricants and tools, and we're happy to make recommendations based on your riding style.