Policies & Shipping
We Want You To Be Happy
If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
We strive to get you the right product before you buy. If you have questions on fit or anything else call or text us to make sure you’re getting a bike or product that meets your needs. If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns must have the order number clearly marked on the outside of the package, or the item will be refused.
- Time: You have 30 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition with original packaging and tags in order to return.
- Bikes, installed parts and worn clothing cannot be returned.
- Refund Contact Info: Contact us in-store, over the phone/text, or by email for a refund.
- Charges: Customer is responsible for any shipping costs related to the return. If something minor happens to the product in shipping we reserve the right to deal with the issue and make it right vs. returning the bike/product.
- Closeout Items - closeout items can only be exchanged or returned for store credit.
Shipping options are available for items within the United States. Orders usually ship within one business day of being placed. Next-day (overnight) orders are usually delivered by the end of the following day. Bikes that are not yet built can take take up to a week to build and then ship. This time can vary depending on season and current backlog. We do not ship to freight forwarders. Any orders placed going to freigth forwarders will be cancelled.
Shipping is free for orders over $150. Bikes, framesets, large and heavy items are excluded from the free shipping offer.
Items On Order: Items that are shown to be on order are typically available within three months. Covid-19 has greatly impacted the bicycle industry supply chain. Things are dynamic and always changing.
If you have a question on shipping, availability or anything else, just send us a text. We're happy to help!
Free In-Store Pickup
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us.